Persuasion vs. Coercion

Lincoln understood that persuasion was preferred to coercion when getting buy in on what he needed accomplished. He also understood human nature and that people responded to input in many different ways so he interacted with his generals in different ways depending upon their personalities. He believed that force should be used as a last resort and that people also needed to believe that what they are doing is their own idea. He also empowered his generals to act on their own and make their own decisions. Can you think of some IT examples of empowering your staff and managers depending upon their unique personalities? Can you also highlight sometimes when you had to resort to force to get things done.